Return & Exchange Policy
LATTELIER handles returns on a case-by-case basis with the ultimate objective of making our customers happy, stands behind our goods and services, and wants customers to be satisfied with them! All refunds are in the form of LATTELIER store credits or cash up to your choice. Cash will be refunded to your original account of your payment. Credits will be credited to your customer account (Please refer to the Returns Credit Policy below). Instead of exchanging your purchase, note that you can only do so once per item. All returns must include the original receipt and be postmarked as sent within 30 days of the item’s delivery. Items must be presented in new condition with original packaging and must not have been washed. The shipping fees and the returned products’ related costs shall be responsible by customers except for faulty items on arrival. Products will be exchanged or refunded after we examined your returned product(s) with product defects. Please note that the whole return process may take up to 4 weeks. Returns that do not meet our policy will not be accepted and sent back to the customer. Please contact our Customer Care team by emailing customer care: [email protected] for further return procedures.
All orders for products are subject to availability. In this regard, in the event of supply difficulties or because products are no longer in stock, we reserve the right to give you information about substitute products of an equal or higher quality and value which you can order. If you do not wish to order such substitute products, we will refund any money you might have paid.
Returns Credit Policy: We are committed to exceeding customer expectations. Therefore, if we receive a returned item, we will provide a one-time store credit valued at 130% of your original purchase value. Note that any subsequent items produced by the same customer will receive only the item’s actual value in credits.