This website is operated by LATTELIER (“we”, “us”, “our”). When we say “Site”, we mean lattelierstore.com and any related pages where this policy is displayed.

By visiting our Site or making a purchase, you agree to the collection and use of information in accordance with this Privacy Policy.

We collect different types of information depending on how you interact with us:

a) Information you provide directly

• Contact details (name, email address, phone number)
• Shipping and billing addresses
• Payment-related information (processed securely by our payment partners)
• Account information (username, password) if you create an account
• Messages you send us via email or contact forms

b) Information collected automatically

• Device and browser information (IP address, browser type, operating system)
• Usage data (pages viewed, time spent on the Site, clicks, referring URLs)
• Approximate location based on your IP address

c) Information from cookies and similar technologies

We use cookies, pixels and similar technologies to remember your preferences, keep your shopping cart active, and understand how visitors use our Site.

We use your personal information for purposes such as:

• Order processing & delivery – to process payments, fulfill orders, arrange shipping and send order confirmations and updates.
• Customer support – to respond to your inquiries, handle returns and exchanges, and provide assistance.
• Account management – to create and maintain your customer account, if you choose to register.
• Marketing & communication – to send you news, updates and offers, in line with your communication preferences. You can opt out at any time.
• Analytics & improvement – to understand how our Site is used, improve our collections, and optimize the shopping experience.
• Security & fraud prevention – to protect our Site, our customers and our business from fraudulent or illegal activity.

If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal data under the following legal bases:

• Contract: to fulfill our contract with you (for example, when you place an order).
• Legitimate interests: to operate, improve and protect our business and Site.
• Consent: for certain marketing communications and cookies, where required by law.
• Legal obligation: to comply with applicable laws and regulations.

Cookies are small text files stored on your device to help our Site function and to remember your preferences. We use cookies for purposes such as:

• Keeping you signed in to your account
• Remembering items in your shopping cart
• Understanding how visitors use our Site
• Delivering relevant marketing and ads

You can adjust your browser settings to refuse cookies or alert you when cookies are being sent. However, some features of the Site may not function properly without certain cookies.

We never sell your personal data. We may share your information with trusted third parties who help us operate our business, for example:

• Payment processors and financial institutions
• Shipping and logistics partners
• Customer support tools and email service providers
• Analytics and marketing service providers
• IT and hosting service providers

These partners only receive the information necessary to perform their services and are required to protect your data in accordance with applicable laws and our agreements with them.

We may also share information if required by law, to respond to legal requests, or to protect our rights, property or the safety of our customers and business.

Because we work with partners and service providers around the world, your information may be transferred to and processed in countries other than the one you live in.

Where required by law, we take appropriate steps to ensure that such transfers are subject to suitable safeguards, such as standard contractual clauses or equivalent mechanisms.

We keep your personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.

For example:

• Order and transaction records may be kept for several years for tax, accounting and legal compliance.
• Marketing-related data is kept until you unsubscribe or ask us to delete it, or after a period of inactivity.

Depending on where you live, you may have certain rights in relation to your personal information, such as:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your data in certain cases
• The right to object to or restrict certain types of processing
• The right to withdraw consent where processing is based on consent
• The right to data portability, where applicable under law

To exercise these rights, please contact us at service@lattelierstore.com . We may ask you to verify your identity before responding to your request.

You can also unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in our emails.

We use technical and organizational measures designed to protect your personal information from unauthorized access, disclosure, alteration or destruction.

While no method of transmission or storage is completely secure, we work to keep your data safe and review our practices periodically. Payment information is processed securely by certified payment providers and is not stored in full by us.

Our Site is not directed to children, and we do not knowingly collect personal information from individuals under the age of 16 (or the age required by local law).

If you believe a child has provided us with personal information, please contact us so we can delete it where appropriate.

Our Site may contain links to third-party websites or services that are not operated by us. This Privacy Policy does not apply to those sites.

We encourage you to review the privacy policies of any third-party sites or services you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies or legal requirements.

When we make material changes, we will update the “Last updated” date at the top of this page and, where appropriate, provide additional notice.

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, you can contact us at:

• Email: service@lattelierstore.com